Warranty Policy
At Jazz Auto Parts, we stand by the quality of the products we sell and are committed to providing our customers with reliable and high-performing auto parts. Our Warranty Policy is designed to offer you peace of mind and ensure that you receive the best possible support in case you encounter any issues with our products.
1. Warranty Coverage
Jazz Auto Parts offers a limited warranty on most of the products we sell, covering manufacturing defects and workmanship issues. The warranty period and specific coverage details vary depending on the product type and brand. Please refer to the product listing or your purchase receipt for specific warranty information related to your item.
2. What’s Covered
Our warranty generally covers:
- Manufacturing defects in materials and workmanship.
- Replacement of defective parts with a new or refurbished part of equivalent value.
3. What’s Not Covered
The warranty does not cover issues or damage caused by:
- Improper installation or modifications.
- Normal wear and tear.
- Accidents, collisions, or other external causes.
- Misuse, abuse, or neglect of the product.
- Products that have been altered or tampered with.
Jazz Auto Parts does not cover any labor costs, installation fees, towing charges, rental car expenses, or any other costs incurred as a result of a defective or incorrect part.
4. Warranty Claim Process
If you believe your product is covered under warranty, please follow these steps to initiate a claim:
- Our team is available Monday to Friday, 9 AM to 11 PM EST (6 AM to 8 PM PST), and Saturday from 9 AM to 8 PM EST (6 AM to 5 PM PST). We are closed on Sundays.
- Provide Information: Be ready to provide your order number, product details, and a detailed description of the issue. Photos or videos of the defective part may be required to assist in the evaluation process.
- Evaluation: Our team will review your claim to determine if it falls within the warranty guidelines. You may be asked to return the defective item for further inspection.
- Replacement or Refund: If your claim is approved, we will provide you with a replacement part or a refund, depending on the availability of the item and your preference.
5. Return of Defective Parts
To ensure a smooth return process for warranty claims, please follow these guidelines:
- Return the item in its original packaging whenever possible.
- Include all original parts, components, and documentation.
- Properly secure the product to prevent damage during shipping.
6. Shipping Costs for Warranty Claims
Jazz Auto Parts will cover the shipping costs for returning the defective item and for sending the replacement part if the claim is approved. However, if the item is found not to be defective or not covered under warranty, shipping costs may be the responsibility of the customer.
7. Limitations and Exclusions
Please note that this warranty policy is non-transferable and applies only to the original purchaser of the product. Warranty claims must be made within the specified warranty period from the date of purchase.
This warranty policy is provided in place of all other warranties, whether expressed or implied, including warranties of merchantability or fitness for a particular purpose. Jazz Auto Parts’ liability is limited to the replacement of the defective part or a refund, as described in this policy.
8. Changes to the Warranty Policy
Jazz Auto Parts reserves the right to modify or update this Warranty Policy at any time without prior notice. Any changes will be posted on our website and will apply to purchases made after the policy update.
9. Contact Us
If you have any questions or need assistance with a warranty claim, please contact us at:
- Phone: +1 888 808 8323
- Email: support@jazzautoparts.com
- Address: Jazz Auto Parts, 1719 Peters road suit 526 Irving Texas 75061
Our goal at Jazz Auto Parts is to provide high-quality products and exceptional customer service. We appreciate your business and are here to help ensure that your experience with us is positive and hassle-free.